Refund Policy

https://bareboatcharterwhitsundays.com may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://bareboatcharterwhitsundays.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. https://bareboatcharterwhitsundays.com recommends that you contact the support team for your browser provider, as https://bareboatcharterwhitsundays.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer\’s issue with either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

Digital product downloads. All sales of digital products, including downloadable resources or guides, are final. Due to the instant access and non-tangible nature of these products, we do not offer refunds or exchanges once a purchase is completed. Please ensure you review all product details carefully before making a purchase. If you experience any issues accessing your digital product, contact us and we’ll be happy to assist.